Track the Status of Your Shipment
Please input your tracking number in the field provided, then click the “Track” button. You can choose from the following options to view the most recent tracking updates. None of our shipments necessitate a signature upon delivery, and your package will be placed in a secure location whenever possible. We will make an effort to deliver your package to your mailbox.
- If your order has an FR suffix (LKxxxxxxxxxFR), please track it directly on the Asendia website. It will appear on the USPS website only when it arrives in the US. Packages shipped via Asendia pass through US Customs easily. However, they may not have real-time tracking updates. The standard route for this shipping option is Singapore to the USA via a sorting hub in France.
- If your order has an EA suffix (RRxxxxxxxxxAE), please track it directly on the 17Track website;
- If your order is to the USA, check USPS Tracking first (LKxxxxxxxxxFR, LPxxxxxxxxxIN, RRxxxxxxxxxAE, or LTxxxxxxxxxSG).
- If your order has an SG suffix (LPxxxxxxxxxSG), please track it directly on the SingPost website;
- If your order has an IN suffix (EAxxxxxxxxxIN or RMxxxxxxxxxIN), please track it directly on the India Post website. If your order is to the UK, check Royal Mail first;
- If your order has an CH suffix (LPxxxxxxxxxCH), please track it directly on the Swiss Post website;
- Once your order is in-country, please use your local governmental postal service for the best tracking updates. Additionally, you can track all of your shipments at 17Track.
Tracking details are not accessible at this time.
Your order details might not be visible in the international tracking system until your parcel reaches its destination country. Often, when packages are in transit to their destination country, you may encounter messages like “Pending” or “Tracking does not exist.” Please allow 5 to 7 business days after receiving your shipping confirmation email for an updated tracking status to appear.
Once your parcel is registered in the tracking system, you will receive a notification email from us, indicating that your tracking number is now active. Typically, this notification occurs within 48 to 72 hours after placing your order.
Delivery Attempted or Delivery Failed
If you observe an unsuccessful delivery attempt in your tracking information, kindly get in touch with your nearby postal service provider (e.g., USPS, Royal Mail, Australia Post) via telephone or their official website to coordinate the delivery process. Your local postal service will furnish you with updates on the progress and guide you on procedures for receiving your package, which may include rescheduling the delivery or retrieving it from your local post office.
Should your package remain unclaimed for a period of 5 days, it could potentially be sent back to the sender. If you require assistance in recovering your order, please don’t hesitate to reach out to our customer support team.
